Profile Settings

Profile settings control your personal account information, security, and language preferences.

Profile Information

Name

Your name identifies you across Tellet, including in organisation and workspace team member lists.

To update:

1. Navigate to Profile Settings
2. Enter your name in the Name field
3. Click Update Profile

Email Address

Your email address is your login credential and unique account identifier. Email changes require verification.

To change email:

• Contact support at [email protected]
• Provide current and new email addresses
• Support will verify identity and process the change

Phone Number

A phone number is required on your profile.

To add or update:

1. Select your country from the dropdown
2. Enter your phone number (the country code is added automatically)
3. Click Update Profile

Enter a valid number for the country you select; Tellet checks the format before saving.

Language

Change the interface language for all Tellet text, menus, and messages.

To change:

1. Select language from dropdown
2. Click Update Profile
3. Interface updates immediately

Saving Changes

The save button reflects the current state:

• "No Changes": No modifications made
• "Update Profile": Changes ready to save
• "All Saved": Changes saved successfully

Password Management

Password Requirements

Passwords must contain:

• Minimum 8 characters
• One uppercase letter
• One lowercase letter
• One number
• One special character (for example: ! @ # $ % ^ & *)

Changing Password

1. Enter current password
2. Enter new password
3. Confirm new password
4. Click Change Password

Password takes effect immediately.

Forgot Password / Email Verification Recovery

If you used "Forgot password" on the login page to recover an account that was never verified, completing the reset will also mark your email as verified — so you can log in normally afterwards.

Two-Factor Authentication (2FA)

Two-factor authentication requires a time-based code from an authenticator app in addition to your password.

Setup Process

1. Install an authenticator app — Google Authenticator, Microsoft Authenticator, Authy, 1Password, or any authenticator app that generates 6-digit codes.
2. Enable 2FA in Tellet — in Profile Settings, scroll to the Two-Factor Authentication section and click Setup Two-Factor Authentication.
3. Scan the QR code — in your authenticator app, choose Add Account or Scan QR Code and point the camera at the code on screen; the app adds your Tellet account automatically.
4. Verify setup — enter the 6-digit code from the app and click Verify Code. Codes expire every 30 seconds, so if one is rejected, wait for a fresh code, check that it's the Tellet code, and make sure your phone's time is set to automatic.
5. Save backup codes — these are one-time codes for signing in when your authenticator app isn't available. They're shown only once, so download or copy them immediately and store them securely (password manager, encrypted file, or printed and kept safe). Each code works once.

Logging In with 2FA

Enter your email and password, then the 6-digit code from your authenticator app and click Verify. If the app is unavailable, use a backup code instead.

Disabling 2FA

In Profile Settings, scroll to the Two-Factor Authentication section, enter your current password, and click Disable Two-Factor Authentication. 2FA is disabled immediately and your backup codes are invalidated — re-enabling generates new ones.

Notification Preferences

Control which events trigger email notifications.

Available Toggles

• First Response — Default: Off; Description: Notified when the first participant completes an interview
• All Responses Collected — Default: Off; Description: Notified when the project reaches its participant limit
• Analysis Complete — Default: Off; Description: Notified when AI analysis finishes
• Quota Full — Default: Off; Description: Notified when a screening quota is reached

Email notifications are off by default — you won't receive any until you turn on the ones you want.

To update:

1. Navigate to Profile Settings
2. Scroll to the Email Notifications section
3. Toggle preferences on or off
4. Click Save Notification Preferences

Contact Support

For issues with profile settings:

• Email: [email protected]
• Response time: We aim to respond promptly during business days