Account Setup & Login - Tellet Help Center

How do I create an account?
Visit the Tellet signup page and enter your first and last name, email address (this becomes your login username), phone number with country code, and a password. Your password must be at least 8 characters and include at least one uppercase letter, one lowercase letter, one number, and one special character (!@#$%^&*). Name your organisation, complete the security check, and click Create Account. Check your inbox for a verification email and click the link within 24 hours to activate your account.
What is created automatically when I sign up?
Tellet automatically creates two things: your Organisation (you are the Owner with full control) and a default private Workspace called "My workspace" where you can start building projects immediately.
What if I did not receive my verification email?
Check your spam folder or Promotions tab if you use Gmail. Search for "@tellet.ai". If still not found, using the Forgot Password flow on the login page is a reliable recovery path because completing the reset also marks your email as verified, allowing you to log in normally afterward.
How do I reset my password?
Go to the login page, click Forgot Password, enter your email, and click the reset link in the email within 24 hours. Create a new password meeting the requirements above.
Can I change my email address?
Yes, but not self-service. Email changes require manual verification because your email is your login credential and unique identifier. Contact [email protected] with your current and new email addresses.
How do I set up two-factor authentication (2FA)?
Go to Account Settings (top-right icon) > Manage Account > Profile > scroll to Two-Factor Authentication > click Setup Two-Factor Authentication. Scan the QR code with an authenticator app such as Google Authenticator, Microsoft Authenticator, or Authy. Enter the 6-digit code to confirm. Download your backup codes immediately and store them somewhere safe, as they are displayed only once. These codes let you access your account if you lose your phone.
What notification preferences can I configure?
In Profile Settings, under Email Notifications, you can toggle four alerts: First Response (when the first interview response arrives), All Responses Collected (when the project reaches its participant limit), Analysis Complete (when AI analysis finishes), and Quota Full (when a screening quota is reached). All four are on by default.
Do you offer onboarding sessions?
Yes. Email [email protected] to schedule onboarding for you and your team. Training webinars, tutorial video playlists, example discussion guides, and industry case studies are also available on request.

How do I create an account?
Visit the Tellet signup page and enter your first and last name, email address (this becomes your login username), phone number with country code, and a password. Your password must be at least 8 characters and include at least one uppercase letter, one lowercase letter, one number, and one special character (!@#$%^&*). Name your organisation, complete the security check, and click Create Account. Check your inbox for a verification email and click the link within 24 hours to activate your account.
What is created automatically when I sign up?
Tellet automatically creates two things: your Organisation (you are the Owner with full control) and a default private Workspace called "My workspace" where you can start building projects immediately.
What if I did not receive my verification email?
Check your spam folder or Promotions tab if you use Gmail. Search for "@tellet.ai". If still not found, using the Forgot Password flow on the login page is a reliable recovery path because completing the reset also marks your email as verified, allowing you to log in normally afterward.
How do I reset my password?
Go to the login page, click Forgot Password, enter your email, and click the reset link in the email within 24 hours. Create a new password meeting the requirements above.
Can I change my email address?
Yes, but not self-service. Email changes require manual verification because your email is your login credential and unique identifier. Contact [email protected] with your current and new email addresses.
How do I set up two-factor authentication (2FA)?
Go to Account Settings (top-right icon) > Manage Account > Profile > scroll to Two-Factor Authentication > click Setup Two-Factor Authentication. Scan the QR code with an authenticator app such as Google Authenticator, Microsoft Authenticator, or Authy. Enter the 6-digit code to confirm. Download your backup codes immediately and store them somewhere safe, as they are displayed only once. These codes let you access your account if you lose your phone.
What notification preferences can I configure?
In Profile Settings, under Email Notifications, you can toggle four alerts: First Response (when the first interview response arrives), All Responses Collected (when the project reaches its participant limit), Analysis Complete (when AI analysis finishes), and Quota Full (when a screening quota is reached). All four are on by default.
Do you offer onboarding sessions?
Yes. Email [email protected] to schedule onboarding for you and your team. Training webinars, tutorial video playlists, example discussion guides, and industry case studies are also available on request.